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FAQs

Frequently Asked Questions:


    1. 1. Do Derma me offer COD – Cash on Delivery Services? Ans: Yes, we have COD services all over United Arab Emirates, Also have online payment gateway Paytab with Credit or Master cards.

    2. 2. How long to Deliver an order  in UAE? Ans:  We promise delivery  within 2 working days within UAE with Courier Wing.ae.
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    4. 3. Do you Deliver to KSA? Ans: Yes we do deliver to KSA by SMSA Courier Service
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    6. 4. Where all Dermame.com deliver the orders to the customers? Ans: We server mainly in KSA and UAE. 
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    8. 5. How much is the delivery charge for KSA and UAE?  Ans: Delivery charge for KSA is 50.00 AED and for UAE is 16.00 AED. for  all orders less than 1000.00 AED excluded with TAX.  For KSA and UAE there is 50 % VAT to the total amount of shipment.
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    10. 6. How to return the damaged products received?Ans:  Report to info@dermame.com about the products damanged reception within 5 hrs of recept and can be returned and refunded after reviewing by the team.
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    12. 7. How to get the product information ?Ans: To knw about the product use and details which not explicitily mentioned in the website, you can contact us at our customer support number: +97156-413-0322

    13. 8. How to register Dermame?  Ans: Please follow these simple steps to register.
    • Click ‘CREATE AN ACCOUNT’
    • Enter your personal information and re-enter your password
    • Click ‘SUBMIT’

After registering on the website you are free to place an order.

How to place order?

Here are the instructions for placing an order:

1 - Login into your account using the ‘LOG IN’, enter your email address and password, and then click ‘LOGIN’.

2 - Please select the category or desired product to be purchased.

3 - Select your desired quantity and click ‘ADD TO CART’.

4 - Now you can either click ‘CONTINUE’ to add more items to your cart, or review your current order by clicking ‘Shopping cart & Continue’.

5 - To finalize your order, click ‘PROCEED TO CHECKOUT’. This will take you to the checkout page.

6 - Enter your billing and shipping information whether COD.

7 - Select your desired payment method.

8 - Please ensure all details are correct. Then click ‘PLACE ORDER’. You will receive a confirmation email that your order has been successfully placed.