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15% off + 100 reward points when you spend AED 250+ | Code: "OFF15"

Frequently Asked Questions

Frequently Asked Questions from Dermame Customers 

  1. Do Derma me offer COD – Cash on Delivery Services? Ans: Yes, we have COD services all over United Arab Emirates, Also have online payment gateway Paytab with Credit or Master cards.
  2. How long to Deliver an order  in UAE? Ans:  We promise delivery  within 2 working days within UAE with Courier Wing.ae.
  3. Do you Deliver to KSA? Ans: Yes we do deliver to KSA by SMSA Courier Service
  4. Where all Dermame.com deliver the orders to the customers? Ans: We server mainly in KSA and UAE. 
  5. How much is the delivery charge for KSA and UAE?  Ans: Delivery charge for KSA is 50.00 AED and for UAE is 16.00 AED. for  all orders less than 1000.00 AED excluded with TAX.  For KSA and UAE there is 50 % VAT to the total amount of shipment.
  6. How to return the damaged products received?Ans:  Report to info@dermame.com about the products damanged reception within 5 hrs of recept and can be returned and refunded after reviewing by the team.
  7. How to get the product information ?Ans: To knw about the product use and details which not explicitily mentioned in the website, you can contact us at our customer support number: +97156-413-0322
  8. How to register Dermame?  Ans: Please follow these simple steps to register.
    • Click ‘CREATE AN ACCOUNT’
    • Enter your personal information and re-enter your password
    • Click ‘SUBMIT’
    • After registering on the website you are free to place an order.

 

How to place order?

Here are the instructions for placing an order:

  1. Login into your account using the ‘LOG IN’, enter your email address and password, and then click ‘LOGIN’.
  2. Please select the category or desired product to be purchased.
  3. Select your desired quantity and click ‘ADD TO CART’.
  4. Now you can either click ‘CONTINUE’ to add more items to your cart, or review your current order by clicking ‘Shopping cart & Continue’.
  5. To finalize your order, click ‘PROCEED TO CHECKOUT’. This will take you to the checkout page.
  6. Enter your billing and shipping information whether COD.
  7. Select your desired payment method.
  8. Please ensure all details are correct. Then click ‘PLACE ORDER’. You will receive a confirmation email that your order has been successfully placed.